Before we share what our customers like about us, please allow us to tell you a little about our amazing customers:
- They are health conscious. Whether simply for general health or for a condition they may have. Example – Hypertension, High Cholesterol, Diabetes, IBS, Constipation, etc.
- Many are price shoppers looking for the cheapest price. Although most will purchase from us when they see that our prices are competitive and that we back up our flax with 100% guarantee.
- Customer base is typically 35+ years old with many elderly into their 90’s. Male and female.
You should also know we are a family owned farm in Northern Minnesota, and every day we are competing with (and beating!) our much bigger competitors , like Bob’s Red Mill, Flax USA, Whole Foods, Amazon, Walmart and Sam’s Club.
So How Are We Beating The Big Boys?
One big fact is that we were here (online) selling direct from farm to you years before it was “cool”.
But here’s what are customers say about what our customers like about us:
- That we are a flax farm and that we ship directly from the farm to them
- Our 100% satisfaction guarantee, no questions asked
- We call or email them before we ship if their order is different than usual Example - wholeseed instead of ground flax
- We reply to questions they might have very quickly
- They like that our packing pricing is set so that the more bags purchased, the less the price per bag. Example – Purchasing 4 a bag package is less expensive per bag than a 2 bag package
- Our $5.00 off coupon for returning customers. We’ve had that in effect for several years and they look for that in every package they receive. So far to date it has been our biggest and best marketing tool to keep customers returning to us
- If we have a customer call that ordered many years ago and just came across an expired bag of flax and they ask if it’s still good, we recommend that they throw the bag away and we will ship a fresh one to them. We do this to get them eating flax again most of them will reorder from us shortly after.
- They like the shelf-life and easy storage conditions for our flaxseed. Example – store in any place that is out of direct sunlight and in temperatures below 85 degrees, such as cupboard, closet, refrigerator or freezer
- Arlene’s personal note on the sales invoice that is inserted in the box when shipped
- The fact that our flaxseed is non-GMO and is Gluten Free
- We seldom raise our prices. Only 3 times in 16 years
- Arlene’s personal note on the sales invoice that is inserted in the box when shipped
- Our fast shipping. We ship out the same day as they order if it is before UPS or USPS picks up.
- They like our honesty and that we take the time to answer any questions they may have.
