Returns Policy
Our Guarantee is Simple. Nature’s Gem Golden Flax Is 100% Guaranteed or your money back!
If there is any problem whatsoever, simply call (833) 567-0756 or email info@goldenflax.com and we will issue a prompt refund, without the hassle of returning the product. It’s that easy!
Since 1999, North American Nutrition has focused on delivering premium quality flaxseed and superior customer service.
Our Nature’s Gem Premium Whole Golden Flaxseed is guaranteed to retain its full freshness for 3 years, without losing any of its nutritional value.
Our Nature’s Gem Premium Milled/Ground Golden Flaxseed is guaranteed to retain its full freshness beyond the expiration date stamped on the package. Refrigeration or freezing will extend the shelf life.
The reason our product has a long shelf life is: Selection of only high grade seed batches for processing Intensive cleaning and sizing of the seeds A special cold milling process that retains oil content in the seed. Note: By removing the poor quality seeds before milling/grinding, the deterioration process, you so commonly read about in milled (ground) flaxseed, is not allowed to begin.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
